You can cancel your Geedlee+ subscription at any time from the "My Account" area. When you cancel, your membership stays active until the end of the period you have already paid for, and you will not be charged again.
If you have just started a subscription and have not yet used it to generate stories, contact us within 14 days and we will arrange a refund of that payment. Once you have used your membership to generate personalised stories, that part of the service has been delivered.
Story Packs are digital products delivered immediately. Because of this, they are generally non-refundable once accessed. If something has gone wrong — for example a technical problem prevented you from listening — please contact us and we will put it right.
If you have been charged in error, charged twice, or experienced a technical fault, email us within a reasonable time and we will investigate and refund where appropriate.
Email hello@geedlee.com with the email address on your account and a short note about what happened. We aim to respond within a few working days.
This policy is in addition to your rights under UK consumer law, which are not affected.